Documentation Portal

Workflow Management
System

Complete reference guide to WFMS — covering architecture, business flows, case types, SLA rules, integrations, and operational procedures for Bank Mandiri's enterprise workflow platform.

🏗️ Explore Architecture ⚡ View Workflows →
9
Server Nodes
6+
Case Types
5
Workflow Stages
23
Pega Version
24/7
Operations
// system.architecture

Infrastructure & Architecture

WFMS runs on a multi-node WebLogic cluster with dedicated node types for application, batch processing, and stream processing workloads.

🖥️
Application Nodes (×5)
Handle user-facing requests, UI rendering, and case management operations. Load balanced via F5 GTM/LTM.
⚙️
Batch Nodes (×2)
Process SLA execution, background jobs, queue processors, and scheduled activities including SLA escalations.
🌊
Stream Nodes (×2)
Handle real-time DataFlow processing, eMAS response file integration, and Custom1 type queue processors.
🗄️
Oracle Database
Primary persistence layer with WFMSDATA and PEGADATA schemas. Connection pooled via WebLogic JDBC (PegaRULES datasource).
🔍
Elasticsearch
Powers full-text search across cases, rules, and operators. Managed via Pega's incremental indexing framework.
📡
F5 GTM/LTM
Global Traffic Manager routes DNS-based load balancing across datacenters. LTM distributes traffic to app nodes.

Node Inventory

App Node
infinity_dr_wms_app01
10.248.11.24
Running
App Node
infinity_dr_wms_app02
10.248.11.25
Running
App Node
infinity_dr_wms_app03
10.248.11.26
Running
App Node
infinity_dr_wms_app04
10.248.11.27
Running
App Node
infinity_dr_wms_app05
10.248.11.28
Running
Batch Node
infinity_dr_wms_batch01
10.248.11.29
Running
Batch Node
infinity_dr_wms_batch02
10.248.11.30
Running
Stream Node
infinity_dr_wms_stream01
10.248.11.31
Running
Stream Node
infinity_dr_wms_stream02
10.248.11.32
Running
// business.flow

Standard Workflow Stages

All WFMS case types follow a standardized multi-stage approval pipeline with automated SLA escalation at each stage.

1
CREATE
Initiator submits request with basic information
›
2
DATA ENTRY
Maker completes detailed data and attachments
›
3
APPROVAL PEMOHON
Unit Kerja approver reviews and approves request
›
4
VERIFICATION
BOC verifies completeness and compliance
›
5
APPROVAL PEMUTUS
Final decision maker authorizes the request
›
6
POSTING
System executes financial posting to core banking

SLA Escalation: When an assignment exceeds its deadline, the system automatically executes ActSendBackToMaker — sending the case back to the Data Entry stage and notifying the relevant operators via email and in-system notifications.

-- Check active assignments with SLA deadline SELECT aw.pxrefobjectkey, aw.pxobjclass, aw.pxslaname, aw.pxassignedoperatorid, aw.pxtasklabel, ROUND((SYSDATE - aw.pxsladeadline) * 24) AS hours_overdue FROM wfmsdata.pc_assign_worklist aw WHERE aw.pxsladeadline < SYSDATE AND aw.pxobjclass LIKE 'MDR-WFMS%' ORDER BY aw.pxsladeadline ASC;
// case.types

WFMS Case Types

Six primary case types covering cash management, vendor payments, reimbursements, and branch operations for Bank Mandiri.

💳
PKV-XXXXXXXX
Pembayaran ke Vendor
Manages vendor payment requests including approval workflow, budget verification, and core banking posting via eMAS integration.
MDR-WFMS-Work-BOC eMAS Integration Financial
💰
PPC-XXXXXXXX
Pertanggungjawaban Petty Cash
Handles petty cash accountability workflow with multi-level approval including Pemutus authorization and GL posting.
MDR-WFMS-Work-BOC Petty Cash GL Posting
🧾
RNP-XXXXXXXX
Reimbursement Non Perdin
Processes non-travel reimbursement claims through the standard BOC approval chain with budget availability checking.
MDR-WFMS-Work-BOC Reimbursement SLA Critical
🏦
BTC-XXXXXXXX
Buka Tutup Cabang
Branch opening and closing requests requiring multi-step approval from branch managers and regional operations teams.
MDR-WFMS-Work-CTO Branch Ops Operations
📊
BPM-XXXXXXXX
Manage Business Parameter
Administrative workflow for managing business parameters and system configuration changes with full audit trail.
MDR-LOS-Work Configuration Admin
🔄
ECO-XXXXXXXX
ECO Work Cases
Economic and operational change requests managed through the MDR-WFMS-Work-ECO class hierarchy with specialized flows.
MDR-WFMS-Work-ECO Operations Economic
// sla.configuration

Service Level Agreements

Each stage has defined SLA timers calculated using business days only. Three escalation levels: Goal, Deadline, and Passed Deadline.

SLA Name Stage Goal Deadline Passed Deadline Action on Pass
SLAPettyCashApprovalUnitKerja Approval Pemohon 4 hrs 18 hrs 9 hrs ActSendBackToMaker
SLAApprovalUnitKerja Approval Pemohon 4 hrs 18 hrs 9 hrs ActNotifyPendingRevisionMaker
SLADataEntry Data Entry 2 hrs 8 hrs 4 hrs Notify Operator
SLAVerification Verification 4 hrs 12 hrs 6 hrs Escalate to Manager
SLAApprovalPemutus Approval Pemutus 4 hrs 24 hrs 12 hrs Notify & Escalate

Business Days Only: All SLA timers use "Only calculate using business days" setting. SLA calculation starts from when the assignment is created or when the deadline is reached (for Passed Deadline interval).

// system.integration

External Integrations

WFMS connects to multiple external systems for real-time data exchange, financial posting, and notification delivery.

🏦
eMAS
Core banking integration for financial transaction posting and account balance inquiries via file-based response.
📧
SMTP Email Server
Sends SLA notifications, approval requests, and system alerts to operators via configured email account rules.
📊
Elastic APM
Application performance monitoring agent tracks node-level metrics, transactions, and errors in real-time.
🔍
Elasticsearch
Full-text search engine for cases, operators, and rules. Managed via Pega's distributed indexer agent.
🌐
F5 GTM/LTM
Global Traffic Manager for DNS-based load balancing across datacenters with automatic failover support.
🗄️
Oracle Database
Primary data store with WFMSDATA schema. JDBC connection pool (PegaRULES) managed by WebLogic server.
// technology.stack

Technology Stack

Built on enterprise-grade technologies with proven scalability and reliability for high-volume banking operations.

🐉
Pega 23
BPM platform powering all workflow, case management, and decisioning logic
☕
WebLogic
Oracle WebLogic Server hosting Pega application across 9 managed nodes
🏛️
Oracle DB
Enterprise relational database with WFMSDATA and PEGADATA schemas
🔍
Elasticsearch
Distributed search and analytics engine for WFMS full-text search
⚖️
F5 BIG-IP
Application delivery and load balancing with GTM for global traffic management
📈
Elastic APM
Real-time application performance monitoring across all WFMS nodes
☁️
JVM G1GC
Java 8 with G1 Garbage Collector, tuned for low-latency banking workloads
🔐
SSL/TLS
End-to-end encryption with DemoTrust JKS keystore and corporate CA certificates

JVM Configuration (Stream Node)

# Heap Memory -Xmx8G -Xms8G # Garbage Collector -XX:+UseG1GC -XX:MaxGCPauseMillis=500 -XX:InitiatingHeapOccupancyPercent=30 -XX:ParallelGCThreads=10 -XX:ConcGCThreads=3 # Metaspace -XX:MetaspaceSize=512m -XX:MaxMetaspaceSize=6144m # Node Identification -DNodeType=Stream -Didentification.nodeid=dr_wms_stream01